I can't connect my Amazfit Bip. What should I do?

New User

Please check the following link to download the Mi Fit app:

Android: https://play.google.com/store/apps/details?id=com.xiaomi.hm.health&hl=en
iOS: https://itunes.apple.com/us/app/mi-fit/id938688461?mt=8

And please attempt the following steps to pair and connect your BIP:

Open Mi Fit app and select Sign-up. After you have created and signed into your Amazfit account, the app will ask you to input your details like your gender, height, and weight.

To connect Amazfit Bip to your phone, activate Bluetooth on your mobile phone, open Mi Fit app, tap “No paired devices” in the home screen of the app (tap the right-hand corner “Profile”---”My device”), Tap on “watch” and tap “Amazfit Bip” to pair.

Place the watch next to or onto your phone while the Bluetooth connection on your device is in search mode. Then you will receive a pairing request on your watch. Tap the check mark to confirm for pairing.
After confirmation, your watch will connect to your phone immediately and it will update Repository, Firmware, and AGPS automatically. This process may take several minutes to complete.

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 Not a new user, but having a problem connecting to Amazfit Bip.

a) Check battery level: If you cannot connect, make sure your Amazfit Bip is fully charged. Place your device on the charger base for 10 minutes, remove from the charger base and try connecting again.
b) Force quit and reopen Mi Fit app
c) If it doesn’t sync, close the app and turn off and on the Bluetooth on your phone, reopen the app and try connecting again.
d) Reboot your phone
e) Uninstall/Install mobile application
f) For Android: Erase Bluetooth cache and data
     Go to Setting Application Management More Application All Bluetooth Shared Clear Data
For iOS:
      Go to phone settings to find Bluetooth setting and then remove the Amazfit device. To do so, tap on the icon next to the Amazfit and tap Forget this device. Toggle Bluetooth OFF and ON. Re-open App and try connecting again.
If still failed, please use another phone to have a try.
Note: Please keep away from other Bluetooth devices when connecting.

If the above steps cannot help, please try below:

Please go to app--Profile and check if you can find Amazfit Bip under My devices.

If yes, please click on Amazfit Bip and swipe up till you see Unpair button to unpair the watch. After that, please attempt the following procedures step by step :)

1. iOS: Go to phone settings to find the Bluetooth setting and then remove all the devices. To do so, tap on the icon and tap Forget all the devices. 
Android: Go to phone Bluetooth settings to clear Bluetooth data
2. Toggle Bluetooth OFF 
3. Reboot your phone
4. Toggle Bluetooth ON
5. Log out and then re-login the app
6. Try pairing again

If you still can't connect, please contact support@amazfit.com