What does it mean when my order is still Processing?

If your order status states Processing, it could be mean one of the following:

- The item(s) are being prepared for shipment.

- One or more of the items included in your order is on temporary back order, and your order will not be shipped out until all items are available or in stock.

- One or more of the items included in your order is a pre-sale item* with a future shipping date, and your entire order will not be shipped out until the estimated shipping date indicated on our website. Please check the website to see if one of the items in your order is a pre-sale product. Information on shipping will be displayed in the product description.

The status of your order will move from Processing to Shipped once we have fulfilled your order and it has left our facilities. You will receive an email notification with an order status update.

*For those who purchased an Amazfit Pace on pre-sale, it is scheduled to ship in late-December. Please allow for additional delivery time, if you are located outside of the United States.