How do I return or exchange an Amazfit product?

All returns and exchanges need an RMA. To request an RMA, please submit the following information to Amazfit Support at support@amazfit.com or submit a new ticket here.

AMAZFIT.COM (directly through company website)

• First and last name of purchaser
• Email address used at the time of purchase
• Date of purchase
• Order ID#
• Product or item being returned
• Quantity
• Reason for return 

AMAZON / EBAY / FANCY (authorized sellers)

• First and last name of purchaser
• Email address of purchaser
• Date of purchase
• Source of purchase  - Amazon, Ebay or Fancy
• Product or item being returned
• Quantity
• Reason for return
• Proof of purchase - A copy of the original receipt with product name and complete shipping address. *An order number alone will not be considered proof of purchase as we need an actual copy of the order.

OTHER WEBSITE

If you purchased your Amazfit product through another website, please provide the following information and we will check your eligibility for a return and/or exchange.

• First and last name of purchaser
• Email address of purchaser
• Date of purchase
• Source of purchase  - Where did you purchase your Amazfit product?
• Product or item being returned
• Quantity
• Reason for return
• Proof of purchase - A copy of the original receipt with product name and complete shipping address. *An order number alone will not be considered proof of purchase as we need an actual copy of the order.