Your connectivity issues could be a result of the following:
Check distance: Place the Amazfit device close to or on top of your screen and try connecting again.
Check battery level: If you cannot connect, make sure your Amazfit device is fully charged. Place your device on the charger base for 20 minutes, remove from the charger base and try connecting again. (Please be sure the unit is placed text side down on the charger base.)
Restart Application: Force close the Amazfit app, reopen the app and try pairing again.
To close the Amazfit application:
iOS
- Double-click the Home button to see your most recently used apps.
- Swipe right or left to find the app that you want to close.
- Swipe up to close.
- Restart app and try connecting again.
Android
- Open the Applications tray and tap the Settings icon. Then locate and tap Applications.
- Tap Manage Applications. In the list of running applications, select the application and tap Force Stop.
- Restart app and try connecting again.
Un-pair from the other phones: If you have ever activated phone call notifications in the Amazfit app on another phone, go to that phone's Bluetooth setting and remove the Amazfit device. To do so, tap on the i icon next to the Amazfit and tap Forget this device.Toggle Bluetooth off and on. Re-open app and try connecting again.
Uninstall/Install mobile application:
iOS
- Hold down the app's icon for couple of seconds (hold until the icons start to wiggle).
- Tap the x in the top left corner of the app icon
- Tap delete
- Launch the App Store app
- Search and install the Amazfit - Activity Tracker
- Relaunch app again
Android
- Open the Google Play Store app
- Tap the Menu --> My apps and games
- Tap the Amazfit application, then select Uninstall
- Return to the Google Play Store app and install Amazfit - Activity Tracker
- Relaunch app again
Still need help?
If you tried all the steps above and you are still having issues, please contact support support@amazfit.com.
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