Amazfit users can be logged out of the mobile application for the following reasons:
- A software or hardware update was released and to initiate the update users will be forcibly logged out of their account. Please try to sign-in again using the same credentials associated with your Amazfit account.
- The device is being used by a different user, who has signed in using different login credentials. For example, the user has loaned the device to a family member or friend, or if it was sold to another party. Please note, only one user can use the device at a time. If the device is still in your possession, please try to sign-in again using the same information associated with your Amazfit account.
* If your device is lost or stolen, Amazfit cannot retrieve and/or release the current user’s information.